dvla scam

DVLA warns the public of an email scam that asks drivers to verify their driving licence and vehicle tax details via an online link.

The email, which wrongly claims to have been sent from DVLA, appears to be an attempt to trick drivers into providing personal details. DVLA have not sent out an email asking customers to update or verify their details.

We’re aware that some members of the public have received these emails and we strongly advise anyone who receives one of these or any similar email, to ignore it and not to follow the instructions given.

The government, led by Cabinet Office’s Government Digital Service (GDS), will continue to investigate reports of organisations which may be actively misleading users about their services or acting illegally, taking swift action when necessary. By using the online driving licence or vehicle tax transactions on GOV.UK you can be sure that you are dealing directly with DVLA.

Avoid and report internet scams and phishing

Report misleading websites, emails, phone calls or text messages you think may be suspicious.

Don’t give out private information (such as bank details or passwords), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine.

Misleading websites

Some websites can look like they’re part of an official government service or that they provide more help than they actually do.

This might mean you pay for services that you could get cheaper or for free if you used the official government service, eg renewing a passport.

Search on GOV.UK to find official government services – eg if you want to apply for a driving licence or a European Health Insurance Card (EHIC).

Contact Action Fraud to report misleading websites. You must include:

  • the website address or URL
  • how you found the website
  • why you thought it was an official government website

Action Fraud http://www.actionfraud.police.uk/ 0300 123 20 40 Find out about call charges

You can report misleading adverts on Google if you’ve clicked on a URL that appears above the normal search results.

HMRC phishing emails and tax scams

HM Revenue and Customs (HMRC) will never use texts or emails to:

  • tell you about a tax rebate or penalty
  • ask for personal or payment information

Forward any suspicious emails to phishing@hmrc.gsi.gov.uk or check HMRC’s guidance on recognising scams if you’re not sure.

Report a disclosure of personal details to HMRC

Contact HMRC at security.custcon@hmrc.gsi.gov.uk if you think you’ve given any personal information in reply to a suspicious email or text.

Include brief details of what you disclosed (eg name, address, HMRC User ID, password) but don’t give your personal details in the email.

Visas and immigration

You’ll never be asked to pay for a visa using:

  • cash
  • money transfer

Contact Action Fraud to report visa and immigration scams. You should include:

  • a copy of the suspicious email you received, the sender’s email address and the date and time it was received
  • details of what you sent in a reply, if you replied – eg whether you sent your bank details, address or password

Action Fraud http://www.actionfraud.police.uk/ 0300 123 20 40 Find out about call charges

You can also report suspicious emails, letters or telephone calls to the police through Action Fraud.







Cashpoint swindlers steal £9k in 20 thefts across West Midlands using new tactic

Cashpoint users are being warned of a new tactic being used by distraction thieves, after more than £9,000 was stolen in 20 thefts across the West Midlands.

CCTV footage of the offences show how the swindlers approach someone at an ATM, tell them the machine is not working, and then use a piece of paper to cover the screen in order to cancel the transaction and pocket the card.

The thieves – who have also memorised the person’s PIN number by looking over their shoulder – then go on to use the card to withdraw hundreds from the bank account.

At least £9,000 has been stolen from people using this method from cashpoints in Hall Green, Sparkhill, Sheldon, Small Heath, Northfield, Coventry and Handsworth since October last year.

The thieves are thought to be working in a group of three and officers believe they may be travelling from London to carry out their crimes.

Since the first reports, officers have circulated CCTV of the suspects to other forces in a bid to trace them and have been trawling road cameras to find vehicles involved, but are yet to identify the culprits.

The man who approaches people at the cashpoints is described as Asian with a neatly trimmed beard, who always wears a hat.

Detective Constable Christine Hammond, who is investigating the offences, said: “We’re determined to find those responsible for these thefts but in the meantime, we’re keen to spread the word and let people know what’s happening so they can take steps to protect themselves.

“If you’re at a cashpoint and someone approaches you, don’t take their word for it that the machine isn’t working. Simply ignore them and carry on as you are, making sure you keep your pin covered at all times.

“If you do spot any suspicious activity like this, then please call police straight away and – if you see them getting in and out of any vehicles – make a note of any registration numbers.



Two offenders have knocked on the door stating that that they were trimming a hedge at a neighbouring property & that the clippings would be falling into the victims garden. They proceeded to tell the victim that they would pick up the clippings and asked if the victim wanted them to work on his garden. The resident agreed for them to do some work & paid them £200. It was agreed the work would be carried out once they had trimmed the hedge in neighbouring garden. The resident paid the cash however whilst the resident was in the garden and distracted by one of the males the other offender went into the house and upstairs were they stole £300. Offenders then left, making resident believe that they would be returning to do the work they had promised to carry out. Please remain vigilant for any suspicious behaviour. Don’t let anyone into your property if you have not pre-arranged it with a valid company first. NEVER HAND MONEY OVER TO ANYONE WHO HAS TURNED UP UNEXPECTED ASKING TO DO MAINTENANCE ON YOUR HOME. If you notice anything suspicious please call Police immediately on 101 or in an emergency call 999!

Don’t Invite a burglar to call when you’re away

The eagerness and excitement that precedes a looming holiday can make it easy to forget things. Annoyingly it is often too late when you realise you’ve forgotten to cancel the milk, left the passports on the coffee table or worse still left your home unsecure.
So officers from West Midlands Police are reminding homeowners to follow some simple crime prevention advice before jetting off this summer.
This is certainly one piece of advice that a Dudley couple would endorse after they left their front door wide open as they spent the evening 70 miles away.
Fortunately for them this mistake was spotted by the postman the following morning, who shared his concerns with a neighbour before alerting two passing police community support officers.
PCSO Melissa Parker said: “We were soon able to establish that fortunately the lapse in security hadn’t been spotted by an opportunist thief. So we left a note to advise the homeowners, whose propery is in Old Quarter, of the action we had taken and secured the front door.
“A few days later we received a thank you card from the lady and a box of chocolates. I think she was a little embarrassed but relieved that we were contacting her in these circumstances, rather than in the aftermath of a burglary.”
When the officers revisited the woman to reinforce their safety advice she told them that she had gone to Manchester with her husband for the evening. But before leaving the husband had failed to check the security of their house.
PCSO Renato Di Bernardo added: “Whether people are leaving the house unoccupied for a fortnight, a week or even for a matter of minutes we are asking them to follow some simple advice.

“Most of the advice is really simple and should be precautions that homeowners complete every time they leave their homes unoccupied like shutting and locking doors. But there is also some useful information for those lucky people who are counting down the days until they head off on holiday.”

Officers are giving the public the following tips:
  • Cancel the milk and papers if you get them delivered
  • Lock your garage and shed and secure all ladders and tools
  • Make the place look lived in – set timer switches on lights and/or radio
  • Get a trusted friend or neighbour to collect your post
  • Avoid discussing your holiday plans online
For more home security tips visit: www.safer-homes.org

Dudley Police Partnerships Team

Brierley Hill Police Station
Dudley Local Policing Unit
Tel: 101 ex 7902 6622
Direct Line: 0121 626 8127
Serving our communities, protecting them from harm
Twitter:      www.twitter.com/wmpolice



Police reminding people to remain vigilant following a series of attempted fraud offences in Sedgley this week.

On all three occasions, callers claiming to be from a local police station have contacted elderly residents over the telephone claiming that credit card details have been stolen.

The caller then asked the person to put the phone down and call their bank – only to remain on the other end of the line waiting, ready to then pretend to be a bank worker and steal all of their security details.

Our advice is simple
Your bank (or local or any officer at any police station) will never ask for your PIN.

Never be conned into giving out these details.

The caller may also claim that a courier will call round to collect your card. This is also untrue and if contacted in this way, residents should call 101 immediately.