DVLA warns the public of an email scam that asks drivers to verify their driving licence and vehicle tax details via an online link.
The email, which wrongly claims to have been sent from DVLA, appears to be an attempt to trick drivers into providing personal details. DVLA have not sent out an email asking customers to update or verify their details.
We’re aware that some members of the public have received these emails and we strongly advise anyone who receives one of these or any similar email, to ignore it and not to follow the instructions given.
The government, led by Cabinet Office’s Government Digital Service (GDS), will continue to investigate reports of organisations which may be actively misleading users about their services or acting illegally, taking swift action when necessary. By using the online driving licence or vehicle tax transactions on GOV.UK you can be sure that you are dealing directly with DVLA.
Avoid and report internet scams and phishing
Report misleading websites, emails, phone calls or text messages you think may be suspicious.
Don’t give out private information (such as bank details or passwords), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine.
Some websites can look like they’re part of an official government service or that they provide more help than they actually do.
This might mean you pay for services that you could get cheaper or for free if you used the official government service, eg renewing a passport.
Search on GOV.UK to find official government services – eg if you want to apply for a driving licence or a European Health Insurance Card (EHIC).
Contact Action Fraud to report misleading websites. You must include:
- the website address or URL
- how you found the website
- why you thought it was an official government website
You can report misleading adverts on Google if you’ve clicked on a URL that appears above the normal search results.
HMRC phishing emails and tax scams
HM Revenue and Customs (HMRC) will never use texts or emails to:
- tell you about a tax rebate or penalty
- ask for personal or payment information
Report a disclosure of personal details to HMRC
Contact HMRC at email@example.com if you think you’ve given any personal information in reply to a suspicious email or text.
Include brief details of what you disclosed (eg name, address, HMRC User ID, password) but don’t give your personal details in the email.
Visas and immigration
You’ll never be asked to pay for a visa using:
- money transfer
Contact Action Fraud to report visa and immigration scams. You should include:
- a copy of the suspicious email you received, the sender’s email address and the date and time it was received
- details of what you sent in a reply, if you replied – eg whether you sent your bank details, address or password
You can also report suspicious emails, letters or telephone calls to the police through Action Fraud.